IPLUSO 18884

Quality Management in Public Service

• ApresentaçãoPresentation

  The UC Quality Management in Public Service is dedicated to the study, analysis and discussion.
• ProgramaProgramme

  1. Introduction to Quality Management. 1.1. General notions and concepts. 1.2. The main issues of Quality Management. 2. Quality Management and Public Administration. 2.1. Introduction. 2.2. Characterization of the problem. 3. Formalization of a Quality System. 3.1. Interpretation and implementation of 3.2. Process management. 3.3. Model of the two macro processes (from 4. Quality and Productivity. 4.1. General notions and concepts. 4.2. Characterization of the problem within 5. Implementation of a Total Quality Program. 5.1. General notions and concepts. 5.2. The EFQM Excellence Model. 6. Audits. 6.1. General aspects. 6.2. Management of an audit program.
• ObjectivosObjectives

  The UC Quality Management in Public Upon completion of the UC.
• BibliografiaBibliography

    PIRES, António - Sistemas de Gestão da Qualidade. 2º Edição. Lisboa: Edições Sílabo, 2016
• MetodologiaMethodology

  Case study of a institution
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  6
• NaturezaNature

  Mandatory
• EstágioInternship

  Não