IPLUSO 19599

Communication and Conflict Management

• ApresentaçãoPresentation

  This course is intended to introduce the student to the study of the most relevant aspects of communication, adapting the acquired knowledge to the intervention in conflict management and the analysis and regulation of communication in their different contexts.
• ProgramaProgramme

  The Communication Importance of Communication in an Organization Communication as a Continuous Process Elements of Communication Verbal and Non-verbal Communication and Communication Barriers Analysis of Behavior in Interpersonal Relationship The Communication Styles Neurolinguistic and Language Motivation and Leadership Concepts Types of Leadership: evaluation and application of each The Group Characterization of Interpersonal Relationships in the Group Advantages and Disadvantages of the Group Importance of IQ and EQ in a group The Conflict The distinction of the Traditional View of the Current View of Conflict The Different Types of Conflict The different ways of dealing with conflicts
• ObjectivosObjectives

  Identify Communication as an essential characteristic in interpersonal relationships and interdisciplinary groups; Know the different organizational components that influence the behavior of individuals and groups in organizations; Understand the behavior of individuals and groups within organizations and their influence on the behavior of organizations; Understand the different types of leadership by identifying their key aspects and characteristics and highlighting the strengths and weaknesses specific to each approach in terms of adaptive responses in the context of change; Recognize the role of the forensic and criminal laboratory technician within a multidisciplinary forensic investigation team;
• BibliografiaBibliography

  Peraya, D. &  Meunier, J. P. (2008). Introdução às Teorias da Comunicação. Lisboa. Ed. Vozes. ISBN: 9788532636454 Catão. A. L. (2020). Mediação de Conflitos. São Paulo. Instituto Vladimir Herzog. ISBN 978-65-86248-01-2 Rüdiger, F. (2010). As Teorias da Comunicação. São Paulo. Ed. Penso. ISBN: 9788563899002 Mota Cardoso, R. (2018). Competências Clínicas de Comunicação. Porto. Edições Afrontamento. ISBN: 9789899795303  Rego, A. (2010). Comunicação Pessoal e Organizacional- Manual de Exercícios. 2ª Edição. Edições Sílabo, Lda. ISBN: 978-972-618-852-0
• MetodologiaMethodology

  Digital innovative methodologies previously introduced are to be kept
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  3
• NaturezaNature

  Mandatory
• EstágioInternship

  Não