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IPLUSO 23228

Management of Travel Agencies and Tour Operators

Tourism Business Management
  • ApresentaçãoPresentation
    This discipline aims to provide students with in-depth skills and knowledge of the operation and management of travel agencies and tour operators, both in traditional physical shop environments and in virtual e-shops.
  • ProgramaProgramme
    1.The system and tourist travel Models of tourist mediation Organised and individual tourist trips 2. activities and functions of tourist intermediation Technical tourism terminology applicable to travel and tourism agencies. Tour operators and travel agencies Characteristics and operation of travel agencies 3.Planning Tour Packages Preliminary and reflective elements for the construction of tourist programmes Stages and key elements of negotiating and building tourist packages Budgeting of tourist programmes 4. Global Distribution Systems - GDS Galileo Encoding and decoding Class scheme on an aircraft Flight availability Selling Booking Global fares Fare Notes Class Status 5 Tourism intermediation of the future  The Internet and Tourism Virtual Travel Agencies and Booking Centres Global Distribution Systems (GDS) E-commerce
  • ObjectivosObjectives
    - Know how travel agents and tour operators work and how they are organised; - Identify the specific characteristics and constraints of the work of travel agents and tour operators in an era of globalisation; - Organising, structuring and coordinating the organisation of group travel tailored to the motivations of clients; - Commercialise tourist packages and products distributed by tour operators, providing correct information to the customer and demonstrating in-depth knowledge of what they are selling; - Understand the importance of ICT applied to travel agencies.
  • BibliografiaBibliography
    Abranja, N. & Magalhães, C. (2018). Gestão de agências de viagens e turismo (2ª edição). Lisboa: Lidel. Gai, A. M., Chatra, A., Ibrahim, M. M., Anantadjaya, S. P., & Nawangwulan, I. M. (2024). Analysis of The Influence of Information Availability, Economic Factors and Changing Trends on Travel Agent Business Sustainability in Digital Era. Jurnal Sistim Informasi dan Teknologi, 6-11. Holland, J., & Leslie, D. (2018). Tour Operators and Operations: Development, Management and Responsibility. Wallingford, Oxfordshire: CABI. Silva, M.J. (2009). A Distribuição Turística e as Redes de Agências de Viagens em Portugal. Departamento de Economia, Gestão e Engenharia Industrial. Aveiro: Universidade de Aveiro. Travelport (2017). Galileo for Travel Professionals - Using Travelport Smartpoint 6.0. Ed. Travelport. Zhou, Q., Shankar, A., Dixit, A., Bhatia, M., & Mehrotra, A. (2024). Current dynamics and future growth of online travel agencies. Journal of Global Information Management (JGIM), 32(1), 1-28.
  • MetodologiaMethodology
    a) Continuous assessment: In this modality, the curricular unit considers a theoretical-practical approach that includes: - Lectures in classroom sessions; - Guided practical sessions involving the preparation and presentation of tourist packages; - Role-play sessions in travel agencies, making reservations for tourist services using the Galileo GDS, in close articulation with the Digital Platforms in Tourism course.  Evaluation criteria - Attendance and active participation in class discussions: 20%. - Group work: 50%. - Test 30% (b) Final assessment: Final examination: 100%.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não